Privacy policy

1. Who we are

Sultan Healthcare Ltd (\u201Cwe\u201D, \u201Cus\u201D, \u201Cour\u201D) is a UK domiciliary care provider operating from offices in Blackburn and Taunton. We are the data controller for personal information collected through this website and during the provision of our care services.

2. What we collect

When you contact us via this website we may collect:

• your name and contact details (phone, email, postcode);
• details of the care enquiry you make in your message;
• any information you choose to share about the person you\u2019re enquiring for;
• technical information automatically collected by our website, such as IP address, browser type and pages visited (used in aggregate to understand site usage).

3. Why we use it

We use your information to:

• respond to your enquiry and arrange any follow-up conversations or visits;
• provide, manage and improve our care services;
• meet legal, regulatory and CQC obligations;
• improve the website and the way we communicate.

We rely on the lawful basis of consent for marketing and the lawful basis of legitimate interests or contract for responding to enquiries and delivering care.

4. How long we keep it

We keep enquiry information for up to 24 months unless you become a client, in which case we keep records in accordance with our care-records retention policy and CQC requirements. Statutory financial records are kept for 6 years.

5. Who we share it with

We do not sell your personal information. We may share it with carefully selected service providers who help us deliver our service (e.g. email, hosting, analytics) — all of whom are bound by written agreements that protect your data. Where required by law, we may share information with regulators, social services or healthcare professionals.

6. Cookies & analytics

We use a small number of essential cookies to make the site work. We may also use privacy-friendly analytics (Google Analytics with IP anonymisation) to understand how the site is used. We do not use marketing or advertising cookies.

7. Your rights

You have the right to access, correct, delete, restrict or object to our use of your personal information, and to lodge a complaint with the Information Commissioner\u2019s Office (ico.org.uk). To exercise any of these rights, please email info@sultanhealthcareltd.co.uk.

8. Contact

Any questions about this policy can be sent to info@sultanhealthcareltd.co.uk or call us on 07917 565 835.